This may happen for a variety of reasons. Unfortunately, because tracking indicates that you did in fact receive our order, there isn't much we can do on our end. Here are the steps we recommend to customers trying to recover a missing package:
1. Contact your local post office and ask to speak to the mail carrier who delivers to your street. Ask him/her about the package and the date it was marked as delivered—mail carriers are pretty good at remembering packages on their routes!
2. Ask your local post office if they are holding the package for some reason.
3. Check with your neighbors to see if the package was accidentally delivered to their address.
4. Wait a couple of days. Some packages are mistakenly marked as delivered during the sorting process, when in fact they are still en route.
By following the steps above, almost all of our customers track down their missing Holy Snails package. If you are still unable to receive your package after attempting the steps, please contact us.
If tracking indicates that your package was delivered but you did not receive it, it is almost certainly being held by your local post or customs office for additional customs charges. This is especially common for UK customers. Please contact your local post office with the tracking number, and they will be able to advise you further.